Information according to Art. 14 §1 of the Regulation on consumer ODR (online dispute resolution)
Should you have problems with online purchases you can try to reach an out-of-court settlement via the European Union’s online portal. This can be reached by following this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
Information on alternative dispute resolution according to §36 Verbraucherstreitbeilegungsgesetz (VSBG)
As a consumer you can send an application to initiate an out-of-court dispute resolution procedure regarding cases mentioned in §47a TKG to the Verbraucherschlichtungsstelle Telekommunikation of the Bundesnetzagentur (Postfach 80 01, 53105 Bonn; www.bundesnetzagentur.de; email@example.com).
For consumers not residing in Great Britain HOTSPLOTS does not take part in dispute resolution procedures carried out by alternative consumer dispute resolution bodies.
Information for customers in Great Britain according to the Communications Act 2003
Should HOTSPLOTS not be able to resolve your issue within a reasonable time frame customers from Great Britain need to turn to the alternative dispute resolution service provided by CISAS in London. More information can be found in our brochure Code_of_Practive-Dispute_resolution_process_EN.pdf.
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