Home E Sup­port and FAQ E Hot­spot usage

Hot­spot usage

How do I put credit on my HOTSPLOTS account as a user?

You can put money on your HOTSPLOTS account in one of the fol­lowing ways:

1. Sofort­über­wei­sung

(Immedia­te­ly avail­ab­le, mini­mum of EUR 2.00)

If you have a bank account in one of the fol­lowing coun­tries, you can use the ser­vice of “sofort­über­wei­sung” to initia­te a bank trans­fer from your bank account to us:

Aus­tria, Bel­gi­um, Czech Repu­blic, Fran­ce, Ger­ma­ny, Hun­ga­ry, Ita­ly, Nether­lands, Poland, UK, Slo­va­kia, Spain, Switzerland

The money will be immedia­te­ly avail­ab­le in your HOTSPLOTS account. You will not need to wait until the bank has trans­fer­red the money to ours.

2. Credit cards

(Immedia­te­ly avail­ab­le, mini­mum of EUR 5.00)

With your Visa, Mas­ter­Card or Ame­ri­can Express you can put money on your HOTSPLOTS account and use it right away.

3. Direct debit

(only avail­ab­le in Ger­ma­ny) (Immedia­te­ly avail­ab­le, mini­mum of EUR 5.00)

For “veri­fied cus­to­mers” (e.g. hot­spot ope­ra­tors) we offer the direct debit opti­on. You tell us your account infor­ma­ti­on and we char­ge the desi­red amount con­ve­ni­en­t­ly via direct debit. You auto­ma­ti­cal­ly beco­me a veri­fied cus­to­mer if you put credit on your account via a money trans­fer, ther­eby allowing us to veri­fy your bank account infor­ma­ti­on. We have to take this pre­cau­ti­on to pro­tect us and the hot­spot ope­ra­tors from peop­le who pro­vi­de fal­se account infor­ma­ti­on. Plea­se note that the direct debit opti­on is only avail­ab­le in Germany.

4. PayPal

(Most­ly avail­ab­le in less than 1 hour, mini­mum of EUR 6.00)

If you alrea­dy have a PayPal account, this is the easiest way to put credit on your hot­splots account.

  1. Enter the desi­red amount and hit the PayPal button.
  2. We will then redi­rect you to PayPal, whe­re you can quick­ly and safe­ly put the desi­red amount on your HOTSPLOTS account.

Some­ti­mes PayPal does not pro­cess the order immedia­te­ly but keeps the money for a cou­p­le of days until some kind of inspec­tion is finis­hed. For regu­lar users we recom­mend to use Money Trans­fer or Direct debit.

5. Money transfer

(Takes a few days to pro­cess, mini­mum of EUR 5.00)

If you choo­se the money trans­fer opti­on, we pro­vi­de you with a code that you wri­te on your trans­fer order. As soon as we recei­ve the money your HOTSPLOTS account will be credi­ted with the respec­ti­ve amount. Unfor­tu­n­a­te­ly a money trans­fer takes a few days to pro­cess, mea­ning you can’t use your credit right away. Once we have recei­ved one suc­cess­ful money order you will beco­me a “veri­fied cus­to­mer”, allowing you to choo­se the instant­ly-pro­cess­able direct debit opti­on next time.

How do I con­nect to a hotspot?
  1. The inter­net sur­fer choo­ses the hot­spot Wi-Fi. In Win­dows you can use the func­tion “Choo­se a wire­less net­work”.
    A quick start gui­de for Win­dows, Android and iOS can be down­loa­ded here.
  2. Initi­al­ly access to the inter­net is denied. After try­ing to con­nect to a web­site for the first time, the sur­fer is redi­rec­ted to the HOTSPLOTS ser­ver. This con­nec­tion is always secu­red by SSL-encryp­ti­on. All infor­ma­ti­on about the user is stored only on the ser­vers of HOTSPLOTS.
  3. The log­in depends on the loca­ti­on owners choice: 
    • Direct log­in: The user accepts the terms and log­ins with a sin­gle click.
    • User log­in: The user authen­ti­ca­tes hims­elf to the HOTSPLOTS ser­ver with his user­na­me and pass­word. If suc­cess­ful he is aut­ho­ri­zed for inter­net access. It the hot­spot isn’t free of char­ge the user has to pay in some money to his user account befo­re that. The bil­ling works on a pre­paid basis. Many hot­spots can be used for free.
    • Ticket log­in: At many hot­spots you can get so cal­led Loca­ti­on Tickets. The­se tickets pro­vi­de a user­na­me and pass­word, so no regis­tra­ti­on at our web­site is necessary.
  4. Every few minu­tes and at the end of the ses­si­on the hot­spot sends infor­ma­ti­on about traf­fic and dura­ti­on time to the HOTSPLOTS ser­ver. This data is used to cal­cu­la­te the ses­si­on’s cos­ts, which are then with­drawn from the user account.
How do I order the FlexiFlat?

You do not need to order the Fle­xiF­lat. When start using hot­spots with Fle­xiF­lat you pay the nor­mal pri­ce per minu­te oder GB until you reach the Fle­xiF­lat-Limit of EUR 14.95. After that you can con­ti­nue to use the hot­spots for free until the end of the cur­rent calen­dar mon­th (i.e. Janu­a­ry, Febru­a­ry etc.).

This is valid at all Fle­xiF­lat loca­ti­ons. Whe­re you can use the Fle­xiF­lat can be seen in advan­ce at our map. Addi­tio­nal­ly it is writ­ten in the tariff infor­ma­ti­on in the log­in screen of all the­se hot­spots. When you have used a hot­spot with this opti­on the Fle­xiF­lat will be at least valid until the end of the calen­dar month.

How can I log out?

You will auto­ma­ti­cal­ly be log­ged out if you are dis­con­nec­ted from a hot­spot for lon­ger than 10 minu­tes, for examp­le if you lea­ve the recep­ti­on area or switch off your laptop.

Howe­ver the most exact and safest way is to actively logout on our ser­ver via http://logout.hotsplots.de

This page shows not only the logout but­ton but also infor­ma­ti­on about the sta­tus of the cur­rent user ses­si­on, i.e. remai­ning time and data volume.

How long does bank trans­fer take?

Bank trans­fers in EUR bet­ween two banks in the EU may take up to three working days bet­ween debit of the cus­to­mer’s account to the credit on the user’s HOTSPLOTS account. The HOTSPLOTS account will be credi­ted in the morning bet­ween 08:00 am and 12:30 pm..

If the trans­fer is sub­mit­ted to the bank in wri­ting, the time until credi­t­ing may be exten­ded by one day. Banks and HOTSPLOTS only book on working days from Mon­day to Friday.

What do I need to con­si­der when using direct debit?

The com­for­ta­ble direct debit is offe­red to regis­tered cus­to­mers who have char­ged their HOTSPLOTS account at least once by bank transfer.

For pay­ments of pre­paid money we offer bank trans­fer for cus­to­mers in the EU with EUR bank accounts. For con­tracts of hot­spot ope­ra­tors it might be pos­si­ble with bank accounts in other cur­ren­ci­es, i. e. GBP bank accounts in the UK. Plea­se con­ta­ct our accoun­ting depart­ment for assi­s­tance in such a case.

If the direct debit fails, e. g. becau­se of wrong bank data or a lack of credit balan­ce, HOTSPLOTS has to pay a fee for the return debit note. Hence HOTSPLOTS char­ges the amount of this exter­nal cos­ts per return debit note.

What infor­ma­ti­on is stored at hot­spot usage?

With every log­in or logout at a hot­spot, time, name of the hot­spot, MAC address of the hot­spot rou­ter and cli­ent com­pu­ter, public IP address of the hot­spot, local IP address of the cli­ent, trans­fe­red amount of data and depen­ding on the type of aut­ho­riz­a­ti­on user­na­me, ticket num­ber or MAC address are stored.

HOTSPLOTS does not record con­tent or visi­ted URLs. The­se data are pro­tec­ted by the secrecy of telecom­mu­ni­ca­ti­ons in Ger­man law.

During a ses­si­on stored data are updated every ten minu­tes. The inte­rim infor­ma­ti­on of finis­hed ses­si­ons is dele­ted daily.

After logout data that is not nee­ded for bil­ling pur­po­ses is tem­pora­ri­ly stored for tech­ni­cal main­ten­an­ce and sup­port. In an effort to reach an opti­mum bet­ween pri­va­cy pro­tec­tion and qua­li­ty of ser­vice we go clear­ly below the legal limit of seven days [March 2017]. At the moment [March 2017] we dele­te the­se data after three days.

All data that is nee­ded for bil­ling pur­po­ses is dele­ted mon­th­ly if it is older than five mon­ths and the bill is paid without objection.

Until the­se data are dele­ted the hot­spot ope­ra­tor can view some usa­ge data of his hot­spots in the cus­to­mer area. He has access to the data of his own ses­si­ons or tho­se of the loca­ti­on tickets he crea­ted. Data of other ses­si­ons is shown anony­mi­sed, i.e. without user­na­me or even real name.

You find fur­ther infor­ma­ti­on in the data pro­tec­tion poli­cy of our website..

How can I dele­te my account?

To can­cel your user account, plea­se log in to the Cus­to­mer log­in and choo­se “Click here to dele­te your mem­bers­hip.” on top of the page of the top menu item “Per­so­nal data”.

Your account will be immedia­te­ly deac­ti­va­ted after pres­sing the con­fir­ma­ti­on but­ton “Yes, dele­te account”. Plea­se con­si­der, that remai­ning balan­ce you might have on your account, will be lost.

In case you have run­ning con­tract, such as HOTSPLOTS Fre­e­Ra­te or Post­paid, pro­bab­ly becau­se you are not just a user but a hot­spot ope­ra­tor, plea­se read the accord­ing ans­wer in the FAQ for hot­spot ope­ra­tors.

How do I find the MAC address of my device (Android, iOS)?

You can find the MAC address in the set­tings of your mobi­le device. You can down­load a short inst­ruc­tion for various Android and iOS ver­si­ons here: Quick Gui­de MAC address

Con­ta­ct

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