Norauto is transformed with multi-service WiFi from Wifirst
The European leader in automotive maintenance and equipment has chosen our WiFi as a Service solution to standardise the wireless infrastructure of its European network and thus meet various challenges: strengthening business productivity and connecting with customers thanks to an increasingly comprehensive digital experience.
// BUSINESS CHALLENGES
A multi-service WiFi for a significantly improved employee and customer experience
WiFi is at the heart of the system implemented in car centres. All devices (phones, payment terminals, printers, PDAs, etc.), applications and services are now wirelessly connected to a highly available infrastructure, facilitating mobility within car centres and increasing productivity.
// DELIVERY CHALLENGES
The challenge of redundant coverage for total availability
As WiFi has become absolutely critical for the operation of Norauto centers, we have made sure that the service works absolutely everywhere (in all indoor and outdoor spaces) and that there is systematic redundancy: each area of the establishments is covered by at least two terminals..
We also met the challenge of not disrupting the commercial activity of the centres during the rollouts. Deployment projects are relatively quick, but they do require the use of an aerial platform. This is why we mobilised our teams at unusual times (outside the centres’ opening hours).
// PROJECTMANAGEMENT CHALLENGE
Rapid and industrial deployment on a European scope
The stakes were high: deploying a fleet of 650 car centres in several European countries in just over a year! At Wifirst, we put together a dedicated team to build the deployment engineering, select our partners in France, Italy, Portugal, Spain and Belgium, define and execute the ambitious deployment schedule, etc.
We are very proud at Wifirst to have successfully completed this project. Despite the health crisis, we have reached peak deployment levels of over 50 Norauto centres per month between May and September 2020!
